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Welcome to the support page for IsatPhone Pro, our handheld satellite phone that lets you make calls around the globe and comes with voicemail, text and email messaging, and GPS location data.

Although existing IsatPhone Pro handsets and accessories will continue to function with its SIM and Inmarsat subscription, please note that since 01 October 2019:

  • IsatPhone Pro, together with all its components and accessories is no longer available for sale by Inmarsat; and
  • Inmarsat has discontinued any further customer support, firmware upgrades or warranty and repairs for IsatPhone Pro, including any warranty of any repaired IsatPhone Pro.

Update your firmware here

IsatPhone Pro firmware version 5.17.2 is released and available for download now.

Important: Firmware version 5.17.2 supersedes the firmware version 5.11.0

Recommendations for installation

For users of 5.3.0 or higher this is a recommended upgrade, meaning that the features introduced by the firmware are important but not critical for the GSPS service, including the network and the IsatPhone Pro handset.

For users that who have not yet upgraded to version 5.3.0 or higher, this upgrade to 5.17.2 is considered  to be ‘mandatory’ to avoid the phone becoming non-operational.

To check you have the latest version on your IsatPhone Pro, go to Menu > Settings > About > Firmware version.

Please contact your Service Provider to upgrade, or download from the link below.

Firmware Upgrade Tool

From time to time, it may be necessary to upgrade your phone in order to improve its functionality and operation. You will be notified by Inmarsat and/or your Service Provider when a firmware upgrade is required.

Please note that you need to install the USB drivers before installing the Firmware Upgrade Tool. The USB drivers and the guide ‘How to install USB drivers’ are included on the support CD supplied with your IsatPhone Pro.

USB drivers

You will need to install the USB drivers on your PC before installing the contact synchronisation and firmware upgrade tools. Installing the USB drivers also reduces your phone’s charging time.

The guide ‘How to install USB drivers’ is included on the support CD supplied with your IsatPhone Pro.

USB Drivers are compatible with Windows XP, Windows Vista, Windows 7, 8 and 10.

(For Windows 7, USB 3.0 is not supported.)

Contact Synchronisation Tool

The Contact Synchronisation Tool enables you to transfer contact information between your PC and your phone. The tool is compatible with Microsoft Outlook and Microsoft Outlook Express.

Please note that you need to install the USB drivers before installing the Contact Synchronisation Tool.

The USB drivers and the guide ‘How to install USB drivers’ are included on the CD supplied with your IsatPhone Pro.

Contacting your Service Provider

Please contact your Service Provider for their proprietary application for sending and receiving data, or if you would like further assistance with any aspect of your phone

Your Service Provider number is stored on your SIM card. To view your Service Provider, open ‘Info’ by pressing the centre selection key and selecting Service Provider.

 

Make a free test call from your IsatPhone Pro

If your phone has been out of use for a period of time, please make a free test call from your phone.

IsatPhone Pro test number: +870 776 999 999.

User Guide

Quick Start Guide

How to Upgrade your IsatPhone Pro

How to Synchronise your Contacts

How to Install USB Drivers

Downloads