Norwegian passengers gets connected with Inmarsat GX Aviation

08 January 2018: Inmarsat partner Collins Aerospace is helping Norwegian airline passengers experience free and premium onboard Wi-Fi with its CabinConnect™ high-speed broadband connectivity solution, powered by GX Aviation.

Available on Boeing 787-9 Dreamliner and 737 MAX long-haul flights, the new service, which will debut on the majority of Norwegian’s transatlantic flights, enables passengers to stream video and music content, browse the web, access social media, voice and messaging services over our award-winning, high-speed broadband network.

Voted Skytrax 2018 World’s Best Low-Cost Long-Haul Airline, Norwegian received its first connected Boeing 787-9 Dreamliner, featuring American author Mark Twain on the tailfin, on 18 December 2018. The new aircraft has entered service and this milestone marks the first time Norwegian passengers can experience free inflight Wi-Fi for the full duration of long-haul flights.

“Providing our passengers with the most reliable and robust in-flight Wi-Fi connectivity is very important to us,” said Boris Bubresko, Vice President, Business Development for Norwegian. “We’re delighted to work with Collins, which will support our long-haul connectivity needs as we continue to enhance the Norwegian passenger experience globally.”

Norwegian economy and Premium customers on the Boeing 787-9 Dreamliner and 737 MAX will have the choice of two inflight Wi-Fi packages:

Basic option: A free service that allows customers to browse the web, stay-up-to-date on social media, send and receive emails and instant messages with friends, family and colleagues by using their personal mobile phones, tablets and laptops on board for the full length of the flight.

Premium option: Fast enough to stream music, movies and television shows on Netflix, YouTube and Hulu among others, Norwegian will offer passengers a Premium high-speed Wi-Fi option. Premium high-speed Wi-Fi will be available at an introductory price of $14.95 USD / €12.95 EUR for a three-hour package. Customers can select their preferred currency when choosing the Wi-Fi package.

Fast, reliable, consistent

“Inmarsat’s GX satellite constellation allows airlines to offer inflight connectivity that is fast, reliable and consistent with coverage across the world,” said Philip Balaam, president for Inmarsat Aviation.

“Norwegian’s passengers will have access to the highest quality of global, resilient and flexible broadband available in the skies. In the future, we are excited to provide even more value to Norwegian through the continued development of our global satellite network and related hardware.”

More than 50 percent of Norwegian’s 787-9 Dreamliner fleet is expected to offer in-flight connectivity by 2020. Wi-Fi offering on the 737 MAX fleet will begin in mid-January.

Connected fleet

This joint project is a critical part of Norwegian’s vision to move to a fully connected aircraft fleet in the future. Beyond enhancing certain safety functions, using broadband connectivity for the flight deck will provide opportunities to deliver new cockpit services like electronic flight bag and real-time high definition weather to operators. Many of these services will require significant amounts of data to be exchanged between the aircraft and operations.

“Our ability to address both Norwegian’s cabin and flight deck requirements with a combination of industry-leading services and hardware provides the airline with a seamless solution,” said LeAnn Ridgeway, Vice President and General Manager, Information Management Services for Collins Aerospace.

“We are collaborating with Norwegian to achieve their vision of optimising its aircraft and enterprise operations as well as integrating new capabilities going forward.”

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