Insight | How Inmarsat satcom helps establish certainty in uncertain times


How Inmarsat satcom helps establish certainty in uncertain times


The Coronavirus (COVID-19) pandemic has forced all of us to adapt, and the U.S. government is no exception. Telework arrangements are rising sharply, with as many as 4 million Department of Defense (DoD) military and civilian workers working remotely. In what DoD Chief Information Officer Dana Deasy calls a “commercial virtual remote” environment, video, voice and text-enabled collaborative capabilities prove critical. In addition, the Department of Homeland Security (DHS) has designated satellite operations as an essential part of critical infrastructure during the COVID-19 emergency response. Satellites are providing customers with significant critical communications infrastructure to support a wide variety of essential crisis communications; continuity of operations; remote sensing and other vital services in response to the pandemic.

More than ever before, government users on land, in the air or at sea depend on high-throughput, scalable and globally portable services with assured quality that travels with them and ensures that they can focus on mission-critical operations. These highly mobile users require resilient, flexible, secure commercial SATCOM capabilities that complement government satellite resources, and are trusted anytime, anywhere.

For over 40 years, Inmarsat has connected people across the globe through our reliable and secure networks, and we remain committed to delivering this connectivity during this crisis and beyond. As an infrastructure company offering assured SATCOM to military, first responders and other government customers, our services are resilient even during unprecedented times of disruption. Our full portfolio of connectivity solutions remains fully operational, and we continue to deliver reliable SATCOM services to users, while simultaneously ensuring the safety, health and well-being of our people.

We also continue to collaborate with our trusted, world-leading channel partners and value-added manufacturers to deliver secure, resilient, flexible and scalable capabilities, enabling end-to-end customer service assurance whenever needed. We are grateful for their unwavering support and collaborative partnership.

In so many ways, COVID-19 has uprooted our daily lives – the way we work, socialize and play. In the face of such dynamic unpredictable times, Inmarsat offers certainty in times of uncertainty. This is especially true for our national security users when this certainty supports their missions which can often amount to a life-or-death proposition.

Through the decades, including through challenging and even hostile environments, Inmarsat has proven itself consistently through delivering seamless, reliable and secure communications with unparalleled capabilities. As we continue to face this unprecedented challenging times together, our steadfast commitment remains: to ensure the safety of our employees while delivering the highest quality service to our customers so they can support their mission. To learn more about what we are doing to help our customers stay connected, please watch our recent video.

About the author

Tom Costello is Chief Commercial Officer of Inmarsat Government and oversees the commercial strategy and operations for Inmarsat’s satellite communication services and solutions offered to the U.S. government market sector. This includes pricing, market development, marketing, channel management, market requirements and sales operations.

Tom has over 25 years of experience in business development, channel management and product management, holding various leadership and managements, including Stratos and the White House Communication Agency. Prior to joining Inmarsat Government, Tom served as Vice President Market Development for Inmarsat.