Update your firmware here

IsatPhone Pro firmware version 5.5.1 is released and available for download now.

Important: Firmware version 5.5.1 supersedes the mandatory firmware version 5.3.0 that was released in February 2013. Users are reminded that their IsatPhone Pro must run on firmware version 5.3.0 or higher in order to avoid the phone becoming non-operational when operational changes are made to the network, currently scheduled for 28 November, 2014.

To check you have the latest version on your IsatPhone Pro, go to Menu > Settings > About > Firmware version.

Please contact your Service Provider to upgrade, or download from the link below.

» Download IsatPhone Pro firmware V5.5.1

» IsatPhone Pro Firmware 5.5.1 release note

Firmware Upgrade Tool

From time to time, it may be necessary to upgrade your phone in order to improve its functionality and operation. You will be notified by Inmarsat and/or your Service Provider when a firmware upgrade is required.

Please note that you need to install the USB drivers before installing the Firmware Upgrade Tool. The USB drivers and the guide ‘How to install USB drivers’ are included on the support CD supplied with your IsatPhone Pro.

» Download IsatPhone Pro Firmware Upgrade Tool

Download PDF on how to upgrade your IsatPhone Pro

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USB drivers

You will need to install the USB drivers on your PC before installing the contact synchronisation and firmware upgrade tools. Installing the USB drivers also reduces your phone’s charging time.

The guide ‘How to install USB drivers’ is included on the support CD supplied with your IsatPhone Pro

» Download IsatPhone Pro USB drivers

Download PDF on how to install USB drivers

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Contact Synchronisation Tool

The Contact Synchronisation Tool enables you to transfer contact information between your PC and your phone. The tool is compatible with Microsoft Outlook and Microsoft Outlook Express.

Please note that you need to install the USB drivers before installing the Contact Synchronisation Tool.

The USB drivers and the guide ‘How to install USB drivers’ are included on the CD supplied with your IsatPhone Pro.

Download IsatPhone Pro Contact Synchronisation Tool

Download PDF on how to synchronise your contacts

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Global coverage map

An IsatPhone Pro coverage map is available for you to download. Please note, the map is illustrative of IsatPhone Pro coverage and does not provide a guarantee of the extent of service availability. From November 2013, coverage under the Alphasat I-4A F4 satellite over Europe, the Middle East and Africa (EMEA) is prioritised on the region north of 44 degrees South and service may degrade south of this latitude.

IsatPhone Pro coverage (November 2013)

Guides to using IsatPhone Pro

Applications and support guides can be downloaded from the support CD supplied with your IsatPhone Pro. Please contact your Service Provider for further assistance.

User Guide

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Quick Start Guide (QSG)

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Contacting your Service Provider

Please contact your Service Provider for their proprietary application for sending and receiving data, or if you would like further assistance with any aspect of your phone

Your Service Provider number is stored on your SIM card. To view your Service Provider, open ‘Info’ by pressing the centre selection key and selecting Service Provider.

Make a free test call from your IsatPhone Pro

If your phone has been out of use for a period of time, please make a free test call from your phone.

IsatPhone Pro test number: +870 776 999 999.