Knowledge base FAQs
Find the answers you need in Frequently Asked Questions.
The most viewed FAQs
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When there is a incoming call and the phone is ringing you can press the red button to decline it. The details of the calling party will now be stored in the call register, under missed calls.
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Currently three Distribution Partners will provide SB 200 services: Satcom Direct Stratos Vizada.
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The SB 200 service is available on each of the three I4 satellite regions although services are not available below the 20 degree elevation angle.
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When a battery is dead the display will show a black screen, it can take 5-7 minutes to appear to start charging. This is because it needs some charge to light the back screen and show the battery icon charging
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The user is not able to access any other Packet Switched Services from the same terminal while running SB X-Stream. The stated throughput performance figures are based on one channel per aircraft. AMBE+2 Circuit Switched Voice can be used but may impact X-Stream data rates.
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