Distribution partner

If you are a distribution partner please contact Inmarsat Global Operations Centre on:

Tel: +44(0) 20 7728 1020
Fax: +44(0) 20 7728 1142
Email: GlobalCustomerSupport@inmarsat.com
Hours of operation: 24 hours a day, 7 days a week, 365 days a year.

Service provider

Platinum or Gold accredited partner

Please contact Inmarsat Global Operations Centre on:

Tel: +44(0) 20 7728 1020
Fax: +44(0) 20 7728 1142
Email: GlobalCustomerSupport@inmarsat.com
Hours of operation: 24 hours a day, 7 days a week, 365 days a year

Silver or Bronze accredited partner

Please contact your distribution partner for support.

If for any reason, you are unable to contact your distribution partner, and you require urgent assistance, please contact Inmarsat Global Operations Centre.

Global Operations Centre

Tel: 1 800-563-2255 Toll free in N. America
Tel: +1 709-748-4226 Worldwide
Tel: 33# Toll free when dialled from handset (does not apply to pre-paid mobile)
Fax: 1 877-748-4320 Toll free in N. America
Fax: +1 709-748-4320 Worldwide
E-mail: GlobalCustomerSupport@inmarsat.com

Billing

View: Frequently Asked Questions (FAQs)

Tel: +1 709-748-4280 Worldwide
Tel: 1 866-748-4280 Toll free in N. America
Tel: 0800-731-1982 Toll free in UK
Fax: +1 709-724-5340
Email: GlobalCustomerSupport@inmarsat.com
TTY: +1 709-748-4884

Online: Credit Card Bill Payment

XpressLink and SEVSAT Support Centre

Support is on hand 24 hours every day of the year, online and on the phone. The entire service – from sales to installation, maintenance to upgrade – comes with the professionalism and expertise you’d expect from the world’s leading provider of mobile satellite communications.

Together with our partners, we focus on giving you an exceptional service, so you can concentrate on your business.

Support is available with multiple language assistance through our network operations centres on the following numbers:

Aalesund: +47 70 17 24 24
Singapore: +65 64 995 090
Houston: +1 281 690 5606
Email: support.maritime@inmarsat.com

The Network Operations Centre (NOC) handles the 24/7 support function. Our continuous presence is handled by support engineers. Initial contact by telephone, email or the ShipBook customer portal reporting form is dealt with immediately. This ensures all support is handled within one unit.

Our NOC monitors the XpressLink and SEVSAT network continuously, to ensure high reliability.

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