Product updates
BGAN
Product support
This section provides a range of user guides, technical advice and other customer support material for you to browse online or download. If you can't find what you are looking for here, please check below for your best point of contact to assist you further.
Support for Distribution Partners
As a wholesaler of satellite airtime, Inmarsat provides comprehensive online and telephone support to its Distribution Partners.
Distribution Partners (DPs) have direct access to our powerful BGAN business support tool. This delivers a wide range of online services, including instant terminal activation and access to our in-depth knowledge database.
Support for customers
If you're using a BGAN terminal and experience problems with any aspect of the service, you should always contact your BGAN equipment supplier for customer support first.
However, in an emergency, the Inmarsat Customer Services Technical Helpdesk is available to assist with urgent enquiries. Users should quote their SIM card number when contacting us.
To contact Inmarsat Customer Services:
Tel: +44 (0)20 7728 1300
Email: support@bganbss.inmarsat.com
Fax: +44 (0)20 7728 1142
Inmarsat also produces a range of product updates and technical guides to help new users optimise their use of the BGAN service.
Support for solution providers
Inmarsat has set up the Solutions Development Programme as a vehicle for identifying and testing third party solutions with BGAN.
